911 Emergency Dispatcher — Calm, Critical-Calls Navigator

Emergency Telecommunicator Services; Ojai (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Ojai, CA seeks skilled 911 emergency dispatchers to connect callers with police, fire, or EMS, coordinating responders and information flow. The role requires calm communication, verification of incident details, and precise documentation, often across multiple systems.

Training and agency procedures govern testing, shifts, and overtime considerations. Applicants should have a high school diploma or equivalent, with additional certifications or experience

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Job description

Emergency Telecommunicator Services in Ojai, CA seeks skilled 911 emergency dispatchers to connect callers with police, fire, or EMS, coordinating responders and information flow. The role requires calm communication, verification of incident details, and precise documentation, often across multiple systems.

Training and agency procedures govern testing, shifts, and overtime considerations. Applicants should have a high school diploma or equivalent, with additional certifications or experience