Calm 911 Dispatcher — Emergency Communications Pro

County Emergency Communications; Arroyo Grande (CA); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Training

Job summary

County Emergency Communications in Oceano, CA seeks a 911 Emergency Dispatcher to connect callers to responders and coordinate police, fire, or EMS resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems while maintaining accurate records and confidentiality in a high-stress, 24/7 environment.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Calm communication

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma

Job description

County Emergency Communications in Oceano, CA seeks a 911 Emergency Dispatcher to connect callers to responders and coordinate police, fire, or EMS resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems while maintaining accurate records and confidentiality in a high-stress, 24/7 environment.