911 Emergency Dispatcher: Calm, Critical-Calls Coordinator

County Emergency Communications; Orleans (MA); On-site; USD 50,000 - 75,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in East Orleans, MA is seeking 911 Emergency Dispatchers. You will receive emergency and nonemergency calls, gather information, and coordinate police, fire, or medical resources.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Applicants typically have a high school diploma and may have prior experience or certifications; assignments may include overnight or weekend shifts.

Qualifications

• A high school diploma or equivalent is commonly required.
• Some agencies recruit entry-level applicants or require prior experience.
• Typing accuracy, active listening, clear speech, and organization under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide caller instructions within training limits.
• Maintain records and protect confidentiality.

Skills

Calm communication

Active listening

Attention to detail

Typing skills

Basic computer skills

Education

High school diploma or equivalent

Tools

CAD systems

Job description

County Emergency Communications in East Orleans, MA is seeking 911 Emergency Dispatchers. You will receive emergency and nonemergency calls, gather information, and coordinate police, fire, or medical resources.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Applicants typically have a high school diploma and may have prior experience or certifications; assignments may include overnight or weekend shifts.