911 Emergency Dispatcher — Calm, Critical Call Center Hero

County Emergency Communications; Pea Ridge (AR); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications in West Ridge seeks 911 Emergency Dispatcher opportunities. You will answer emergency and nonemergency calls, confirm locations, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, active listening, and precise typing while managing multiple systems. Some agencies recruit entry-level applicants, with official vacancies detailing required testing, experience, and training deadlines.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Testing scores, experience, and training deadlines are defined in the official vacancy announcement.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Calm communication

Active listening

Accurate typing

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or equivalent

Job description

County Emergency Communications in West Ridge seeks 911 Emergency Dispatcher opportunities. You will answer emergency and nonemergency calls, confirm locations, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, active listening, and precise typing while managing multiple systems. Some agencies recruit entry-level applicants, with official vacancies detailing required testing, experience, and training deadlines.