911 Emergency Dispatcher — Calm, Critical-Help Hero

Emergency Telecommunicator Services; Whitehouse (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher in Whitehouse, OH. The role involves handling emergency and nonemergency calls, gathering incident details, and coordinating responders per agency procedures.

You will confirm locations, document changing circumstances, and relay information while managing multiple communication systems. Some agencies recruit entry-level candidates, with varying testing and training deadlines.

Qualifications

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Testing scores, experience, and training deadlines vary by agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Information organization

Education

High school diploma or GED

Tools

Computer Aided Dispatch (CAD) systems

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher in Whitehouse, OH. The role involves handling emergency and nonemergency calls, gathering incident details, and coordinating responders per agency procedures.

You will confirm locations, document changing circumstances, and relay information while managing multiple communication systems. Some agencies recruit entry-level candidates, with varying testing and training deadlines.