911 Emergency Dispatcher — Calm, Critical Response Operator

County Emergency Communications; Gary (WV); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

County Emergency Communications in Gary, WV seeks a 911 Emergency Dispatcher to connect callers with public safety responders. You may receive emergency and non-emergency calls, confirm locations, and relay critical information under pressure while using multiple dispatch systems.

Applicants should have a high school diploma or GED and possess strong typing, listening, and clear-speech skills. The role may require overnight shifts, weekends, overtime, and background checks as part of the hiring

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Computer literacy

Education

High school diploma or GED

Tools

Computer-aided dispatch (CAD) systems

Job description

County Emergency Communications in Gary, WV seeks a 911 Emergency Dispatcher to connect callers with public safety responders. You may receive emergency and non-emergency calls, confirm locations, and relay critical information under pressure while using multiple dispatch systems.

Applicants should have a high school diploma or GED and possess strong typing, listening, and clear-speech skills. The role may require overnight shifts, weekends, overtime, and background checks as part of the hiring