911 Dispatcher — Calm, Critical Emergency Response

County Emergency Communications; Volga (WV); On-site; USD 34,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differential

Overtime compensation

Job summary

County Emergency Communications in Volga, WV is seeking a 911 Emergency Dispatcher to connect people in urgent need with responders. You may handle emergency and nonemergency calls, confirm locations, and coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems. Ongoing training and certification support are typical, with possible overnight, weekend, or rotating shifts.

Qualifications

• High school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Job description

County Emergency Communications in Volga, WV is seeking a 911 Emergency Dispatcher to connect people in urgent need with responders. You may handle emergency and nonemergency calls, confirm locations, and coordinate police, fire, or medical resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems. Ongoing training and certification support are typical, with possible overnight, weekend, or rotating shifts.