911 Emergency Dispatcher: Calm Crisis Communicator

Emergency Telecommunicator Services; Harvey Cedars (NJ); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Cedars, PA seeks a 911 Emergency Dispatcher to connect callers with responders, gather critical details, and coordinate police, fire, or EMS resources. You will maintain calm communication, verify locations, and relay information across multiple systems.

The role requires strong listening, typing, and procedural accuracy, with the ability to manage shifting priorities in a high-stress environment. Training and certifications may be required.

Qualifications

• High school diploma or GED is commonly required.
• Good typing accuracy and speed are important.
• Active listening, clear communication, and calm demeanor are essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Cedars, PA seeks a 911 Emergency Dispatcher to connect callers with responders, gather critical details, and coordinate police, fire, or EMS resources. You will maintain calm communication, verify locations, and relay information across multiple systems.

The role requires strong listening, typing, and procedural accuracy, with the ability to manage shifting priorities in a high-stress environment. Training and certifications may be required.