Calm-Crisis 911 Dispatcher (24/7)

Emergency Telecommunicator Services; North Vandergrift (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in East Vandergrift, PA is seeking an 911 Emergency Dispatcher to connect callers with public safety resources and coordinate responders. The role requires calm communication, precise data collection, and rapid, accurate information relay across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, assessing priorities, and documenting incidents for dispatch.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Basic computer proficiency

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Emergency Telecommunicator Services in East Vandergrift, PA is seeking an 911 Emergency Dispatcher to connect callers with public safety resources and coordinate responders. The role requires calm communication, precise data collection, and rapid, accurate information relay across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, assessing priorities, and documenting incidents for dispatch.