911 Dispatcher — Calm, Critical-Response Expert

Emergency Telecommunicator Services; Adrian Mines (PA); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Shift differentials

Overtime compensation

Job summary

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher for positions based in De Lancey, PA. The role connects callers in urgent need with police, fire, and EMS resources, requiring calm communication, careful attention, and precise relay of information across multiple systems.

These positions may involve overnight shifts, weekends, holidays, rotating schedules, and overtime. Applicants typically have a high school diploma or equivalent and may gain entry with or without prior

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Job description

Emergency Telecommunicator Services seeks a 911 Emergency Dispatcher for positions based in De Lancey, PA. The role connects callers in urgent need with police, fire, and EMS resources, requiring calm communication, careful attention, and precise relay of information across multiple systems.

These positions may involve overnight shifts, weekends, holidays, rotating schedules, and overtime. Applicants typically have a high school diploma or equivalent and may gain entry with or without prior