Calm 911 Dispatcher - Critical Emergency Communications

Emergency Telecommunicator Services; Chalkhill (PA); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Chalk Hill, PA seeks 911 Emergency Dispatchers to connect urgent callers with responders and coordinate incident information. You may handle emergency and nonemergency calls, verify locations, and relay critical details using agency procedures.

The role requires calm communication, precise typing, and the ability to manage multiple systems. Expect rotating shifts, possible overtime, and adherence to training and certification requirements.

Qualifications

• High school diploma or GED commonly required; some agencies recruit entry-level applicants.
• Accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.
• The official announcement determines required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Chalk Hill, PA seeks 911 Emergency Dispatchers to connect urgent callers with responders and coordinate incident information. You may handle emergency and nonemergency calls, verify locations, and relay critical details using agency procedures.

The role requires calm communication, precise typing, and the ability to manage multiple systems. Expect rotating shifts, possible overtime, and adherence to training and certification requirements.