911 Emergency Dispatcher & Call Taker

Regional 911 Intake Solutions; Bakerstown (PA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Retirement Contributions

Paid Leave

Employee Assistance Program

Continuing Training

Job summary

Regional 911 Intake Solutions in Bakerstown, PA is seeking a dedicated 911 Call Taker to listen, document, and coordinate emergency information. You will ask focused questions, confirm locations, and log data for responding units.

The role requires a high school diploma or equivalent, good listening and typing skills, and the ability to follow structured procedures. Training and certifications may be provided; 24-hour shifts and overtime may apply.

Qualifications

• Requires HS diploma or equivalent.
• Strong listening and data-entry abilities.
• Clear verbal communication and accuracy.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned lines.
• Confirm incident location and caller contact information.
• Ask focused questions to assess urgency and needs.
• Enter accurate details into call-processing software.
• Forward information promptly to dispatch teams.
• Guide distressed callers with essential instructions.
• Use language-access resources when needed.
• Provide pre-arrival guidance within training.

Skills

Listening skills

Typing accuracy

Verbal communication

Following procedures

Education

High School Diploma or GED

Job description

Regional 911 Intake Solutions in Bakerstown, PA is seeking a dedicated 911 Call Taker to listen, document, and coordinate emergency information. You will ask focused questions, confirm locations, and log data for responding units.

The role requires a high school diploma or equivalent, good listening and typing skills, and the ability to follow structured procedures. Training and certifications may be provided; 24-hour shifts and overtime may apply.