911 Call Taker — Start a Critical, 24/7 Dispatch Career

Regional 911 Intake Solutions; Breezewood (PA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Training

Job summary

Regional 911 Intake Solutions in Breezewood, PA is seeking dedicated 911 Call Takers. You will ask focused questions, confirm where help is needed, and document information for responders coordinating the response.

A high school diploma or equivalent is commonly required. Strong listening, accurate typing, and clear verbal communication are essential, with training and certifications to be completed.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Previous customer service, telephone support, or public safety experience may be helpful.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Breezewood, PA is seeking dedicated 911 Call Takers. You will ask focused questions, confirm where help is needed, and document information for responders coordinating the response.

A high school diploma or equivalent is commonly required. Strong listening, accurate typing, and clear verbal communication are essential, with training and certifications to be completed.