24/7 911 Call Taker & Dispatch Support

Regional 911 Intake Solutions; Apollo (Armstrong County); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Apollo, PA seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and relay critical data to dispatch teams. You will use approved protocols to identify urgency and protect caller privacy while entering details into dispatch software.

The role requires a high school diploma, solid listening skills, and the ability to follow structured procedures. Training and certifications are provided; background checks apply.

Qualifications

• High school diploma or equivalent required.
• Previous customer service or public safety experience helpful.
• Ability to follow structured procedures and strong listening/comprehension.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency
• Enter accurate details into call-processing software
• Forward incident information promptly to the dispatch function
• Help distressed callers focus on essential questions and instructions
• Use language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions within training

Skills

Active listening

Typing accuracy

Verbal communication

Attention to detail

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Apollo, PA seeks a dedicated 911 Call Taker to handle emergency and nonemergency lines, verify locations, and relay critical data to dispatch teams. You will use approved protocols to identify urgency and protect caller privacy while entering details into dispatch software.

The role requires a high school diploma, solid listening skills, and the ability to follow structured procedures. Training and certifications are provided; background checks apply.