911 Call Taker: Emergency Communications Specialist

National Public Safety Careers; Cobbs Creek (VA); In loco; USD 36.000 - 54.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

National Public Safety Careers is seeking individuals for 911 Call Taker opportunities in Cobbs Creek, VA. Duties include taking emergency and nonemergency calls, confirming locations, and entering data into dispatch systems for prompt response.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, with assessments and training as part of the process.

Competenze

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Descrizione del lavoro

National Public Safety Careers is seeking individuals for 911 Call Taker opportunities in Cobbs Creek, VA. Duties include taking emergency and nonemergency calls, confirming locations, and entering data into dispatch systems for prompt response.

Candidates should have a high school diploma or equivalent; prior customer service or public safety experience is helpful, with assessments and training as part of the process.