Emergency Communications Specialist (24/7 Call Taker)

Regional 911 Intake Solutions; Corydon (IA); In loco; USD 38.000 - 58.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Descrizione del lavoro

Regional 911 Intake Solutions in Corydon, IA is seeking 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document information for dispatch coordination. You will use approved questions to determine urgency and enter details into dispatch software, ensuring prompt relay of information to the proper units.

The role emphasizes strong listening, accurate typing, clear verbal communication, and following structured procedures, with potential rotating shifts and

Competenze

• High school diploma or equivalent required.
• Strong listening and typing skills are essential.
• Clear verbal communication and the ability to follow structured procedures are required.

Mansioni

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Conoscenze

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Formazione

High school diploma or equivalent

Descrizione del lavoro

Regional 911 Intake Solutions in Corydon, IA is seeking 911 Call Takers to answer emergency and nonemergency lines, confirm locations, and document information for dispatch coordination. You will use approved questions to determine urgency and enter details into dispatch software, ensuring prompt relay of information to the proper units.

The role emphasizes strong listening, accurate typing, clear verbal communication, and following structured procedures, with potential rotating shifts and