911 Emergency Communications Operator - Start a Vital Career

Public Safety Dispatch Network; Fairburn (SD); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network in Fairburn, SD is seeking 911 Call Takers to be the first point of contact for emergencies, ask focused questions, confirm locations, and document details for responders.

The role may involve rotating shifts, nights, weekends, and overtime; emphasis on listening, typing accuracy, and following established procedures; training and certifications are required.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Accurate typing

Verbal communication

Structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Fairburn, SD is seeking 911 Call Takers to be the first point of contact for emergencies, ask focused questions, confirm locations, and document details for responders.

The role may involve rotating shifts, nights, weekends, and overtime; emphasis on listening, typing accuracy, and following established procedures; training and certifications are required.