Emergency Call Taker — 24/7 Public Safety Support

Public Safety Dispatch Network; Fulton (SD); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Fulton, SD. The role involves answering emergency and non-emergency lines, confirming locations, and documenting details for dispatch coordination.

Responsibilities include using approved questions, entering data into dispatch software, and forwarding information promptly. Some calls may require pre-arrival instructions within trained guidelines. Training and background checks are noted in the vacancy.

Qualifications

• High school diploma or recognized equivalent.
• Customer service or call-center experience helpful but not required.
• Strong listening and communication skills are essential.
• Ability to follow structured procedures and use required assessments.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller information and document details.
• Use approved questions to identify urgency and nature of situations.
• Enter information into call-processing or dispatch software accurately.
• Forward incident details promptly to appropriate dispatch function.
• Provide pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Fulton, SD. The role involves answering emergency and non-emergency lines, confirming locations, and documenting details for dispatch coordination.

Responsibilities include using approved questions, entering data into dispatch software, and forwarding information promptly. Some calls may require pre-arrival instructions within trained guidelines. Training and background checks are noted in the vacancy.