911 Emergency Communications Specialist (Newnan)

Public Safety Dispatch Network; Newnan (GA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Newnan is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

Call taking may be separate from dispatch or paired with both functions, and the official vacancy explains the duties. This role involves rotating shifts in a fast-paced public safety environment, with required training and certifications provided.

Qualifications

• High school diploma or recognized equivalent.
• Experience in customer service or call center is helpful.
• Ability to follow structured procedures and remain calm under pressure.

Responsibilities

• Answer incoming emergency calls and nonemergency lines.
• Confirm incident location and caller contact information.
• Enter details into dispatch software and relay information to the appropriate unit.
• Provide caller instructions within the scope of training and certification.
• Support coordination between call-taking and dispatch functions when required.

Skills

Active listening

Verbal communication

Typing speed

Calm under pressure

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network in Newnan is seeking 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, confirm locations, and document information for responders.

Call taking may be separate from dispatch or paired with both functions, and the official vacancy explains the duties. This role involves rotating shifts in a fast-paced public safety environment, with required training and certifications provided.