24/7 911 Call Taker | Critical Emergency Support

Public Safety Dispatch Network; Rapid City (SD); On-site; USD 40,000 - 60,000; Full time

Job summary

Public Safety Dispatch Network in Saint Onge, SD, is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, verify locations, and document information for responders. Training and ongoing certifications are required.

Responsibilities include handling 911 and nonemergency lines, entering data into dispatch software, and coordinating with field units. The role emphasizes accuracy, calm communication, and following established procedures.

Qualifications

• High school diploma or equivalent commonly required.
• Some vacancies accept applicants without dispatch experience, though prior customer service or public safety work can help.
• Strong listening comprehension, accurate typing, and clear verbal communication are needed.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Saint Onge, SD, is seeking 911 Call Takers to be the first point of contact for emergency callers. You will ask focused questions, verify locations, and document information for responders. Training and ongoing certifications are required.

Responsibilities include handling 911 and nonemergency lines, entering data into dispatch software, and coordinating with field units. The role emphasizes accuracy, calm communication, and following established procedures.