911 Emergency Communications Operator

Public Safety Dispatch Network; Teaticket (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Teaticket, MA. The role involves handling emergency and non-emergency lines, confirming locations and callbacks, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent and demonstrate strong listening, accurate typing, and clear verbal communication. Some vacancies may require familiarity with call-taking procedures and certifications.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Assist distressed callers with essential instructions within training.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow structured procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Teaticket, MA. The role involves handling emergency and non-emergency lines, confirming locations and callbacks, and documenting information for dispatch coordination.

Applicants should have a high school diploma or equivalent and demonstrate strong listening, accurate typing, and clear verbal communication. Some vacancies may require familiarity with call-taking procedures and certifications.