911 Call Taker — Emergency Communications Operator

Public Safety Dispatch Network; Rockport (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Job summary

Public Safety Dispatch Network in Rockport, MA, is seeking 911 Call Takers who will be among the first to speak with individuals reporting emergencies. You will confirm locations, gather caller information, and document details for dispatch personnel.

The role requires strong listening and communication skills and the ability to work within structured procedures. In some centers, call taking is separate from radio dispatch; in others, both functions are combined.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening and typing skills.
• Clear verbal communication and composure under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Skills

Active listening

Typing speed

Clear verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Rockport, MA, is seeking 911 Call Takers who will be among the first to speak with individuals reporting emergencies. You will confirm locations, gather caller information, and document details for dispatch personnel.

The role requires strong listening and communication skills and the ability to work within structured procedures. In some centers, call taking is separate from radio dispatch; in others, both functions are combined.