Emergency Communications Dispatcher (24/7 Shifts)

Public Safety Dispatch Network; Teays Meadow (WV); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Teays, WV seeks a call taker to answer incoming emergency and nonemergency lines, verify location and callback, and document information in dispatch software.

You may work rotating shifts, nights, weekends, holidays, and overtime depending on staffing. Applicants should have a high school diploma and strong listening and typing skills; training and certifications will follow.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Job description

Public Safety Dispatch Network in Teays, WV seeks a call taker to answer incoming emergency and nonemergency lines, verify location and callback, and document information in dispatch software.

You may work rotating shifts, nights, weekends, holidays, and overtime depending on staffing. Applicants should have a high school diploma and strong listening and typing skills; training and certifications will follow.