911 Emergency Communications Dispatcher

Public Safety Dispatch Network; Middletown (CT); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Job summary

Public Safety Dispatch Network in Middletown, CT is seeking a 911 Call Taker to handle emergency and nonemergency lines, verify incident locations, and document details for rapid response. The role requires strong listening skills, accurate typing, and clear communication, with duty rotations including nights and weekends.

Training will cover call-taking procedures and eligibility for certifications. The position emphasizes privacy, accuracy, and teamwork across the public safety communications

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills.
• Clear verbal communication and ability to follow procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller's callback information.
• Enter accurate details into dispatch software and forward to appropriate function.
• Provide pre-arrival instructions within training and certification.

Skills

Active listening

Typing

Verbal communication

Education

High school diploma or GED

Job description

Public Safety Dispatch Network in Middletown, CT is seeking a 911 Call Taker to handle emergency and nonemergency lines, verify incident locations, and document details for rapid response. The role requires strong listening skills, accurate typing, and clear communication, with duty rotations including nights and weekends.

Training will cover call-taking procedures and eligibility for certifications. The position emphasizes privacy, accuracy, and teamwork across the public safety communications