911 Emergency Dispatcher: Rapid Response & Dispatch

911 Emergency Communications; Poquonock Bridge (CT); On-site; USD 50,000 - 68,000; Full time

Job summary

911 Emergency Communications in Connecticut seeks a skilled dispatcher to handle emergency and nonemergency calls within the assigned service area. You will verify addresses, callbacks, and incident details, prioritizing calls per agency procedures while entering information into CAD systems.

Responsibilities include dispatching responders, monitoring radio traffic, and providing caller instructions within training limits.

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants, while others require experience or certifications.
• Must obtain telecommunicator certifications where required.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Active listening

Typing proficiency

Clear communication

Multitasking

Teamwork

Education

High school diploma or GED

Tools

CAD systems

Job description

911 Emergency Communications in Connecticut seeks a skilled dispatcher to handle emergency and nonemergency calls within the assigned service area. You will verify addresses, callbacks, and incident details, prioritizing calls per agency procedures while entering information into CAD systems.

Responsibilities include dispatching responders, monitoring radio traffic, and providing caller instructions within training limits.