911 Emergency Call Taker — Vital Public Service Career

National Public Safety Careers; Lithopolis (OH); Sur place; USD 40 000 - 55 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Résumé du poste

National Public Safety Careers is seeking 911 Call Takers to join Lithopolis, Ohio. The role focuses on collecting essential information from callers, confirming incident details, and entering data into dispatch software to support responders.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided through the hiring agency.

Qualifications

• Requires a high school diploma or equivalent; dispatch experience may be helpful.
• Strong listening comprehension and accurate typing are required.
• Ability to follow structured procedures and complete assessments per agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Accurate typing

Clear verbal communication

Formation

High school diploma or equivalent

Outils

Call-processing software

Description du poste

National Public Safety Careers is seeking 911 Call Takers to join Lithopolis, Ohio. The role focuses on collecting essential information from callers, confirming incident details, and entering data into dispatch software to support responders.

Candidates should have a high school diploma, strong listening and typing skills, and the ability to follow structured procedures. Training and certifications will be provided through the hiring agency.