911 Emergency Communicator — Round-the-Clock Shifts

Regional 911 Intake Solutions; Williamsport (Lycoming County); Sur place; USD 36 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Résumé du poste

Regional 911 Intake Solutions in Williamsport, PA is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations and caller information, and document details in dispatch software. The role requires following established procedures and providing calm, clear guidance to callers as part of a fast-paced public safety team.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills.

Qualifications

• High school diploma or equivalent required.
• Strong listening, typing, and verbal communication skills expected.
• Ability to follow structured procedures and perform under pressure.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Connaissances

Active listening

Typing

Verbal communication

Procedural follow-through

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Williamsport, PA is seeking 911 Call Takers to handle emergency and nonemergency lines, verify locations and caller information, and document details in dispatch software. The role requires following established procedures and providing calm, clear guidance to callers as part of a fast-paced public safety team.

Successful candidates typically have a high school diploma or equivalent and strong listening, typing, and communication skills.