911 Emergency Call Taker — 24/7 Shifts

Regional 911 Intake Solutions; Gibbon Glade (PA); On-site; USD 32,000 - 42,000; Full time

Job summary

Regional 911 Intake Solutions in Gibbon Glade, PA seeks 911 Call Takers to field emergency and nonemergency calls, confirm locations, and document information for responders.

Responsibilities include using call-processing software, forwarding data to dispatch, and guiding callers per training. A high school diploma or equivalent is commonly required, with background checks and certification training.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Active listening

Typing speed

Verbal communication

Procedural follow-through

Dispatch software

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Regional 911 Intake Solutions in Gibbon Glade, PA seeks 911 Call Takers to field emergency and nonemergency calls, confirm locations, and document information for responders.

Responsibilities include using call-processing software, forwarding data to dispatch, and guiding callers per training. A high school diploma or equivalent is commonly required, with background checks and certification training.