911 Emergency Call Taker - Start a Critical Public-Safety Career

Public Safety Dispatch Network; Grantham (NH); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network in Grantham, NH seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document information for responders. You will enter data into call-processing and dispatch systems and forward details promptly to the correct teams.

Successful candidates typically have high school completion, strong listening and typing skills, and the ability to follow structured procedures.

Qualifications

• High school diploma or equivalent.
• Customer service, telephone support, or public safety experience is helpful.
• Strong listening, accurate typing, and clear verbal communication required.

Responsibilities

• Answer incoming emergency and nonemergency calls.
• Confirm incident location and caller data.
• Use approved questions to identify nature and urgency.
• Enter details into call-processing/dispatch software.
• Forward incident information to the appropriate dispatch function.
• Provide authorized pre-arrival instructions as trained.
• Use language-access resources when needed.
• Protect caller privacy and confidentiality.

Skills

Listening skills

Typing

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Grantham, NH seeks 911 Call Takers to handle emergency and nonemergency calls, confirm locations, and document information for responders. You will enter data into call-processing and dispatch systems and forward details promptly to the correct teams.

Successful candidates typically have high school completion, strong listening and typing skills, and the ability to follow structured procedures.