911 Emergency Call Taker - Save Lives with Precise Calls

National Public Safety Careers; Fredericksburg (OH); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Fredericksburg, OH. The role involves answering emergency and nonemergency calls, verifying locations and callbacks, and entering details into dispatch software to support responders.

The position emphasizes strong listening, accurate typing, clear spoken communication, and the ability to follow structured procedures.

Qualifications

• Applicants may have prior customer service or dispatch experience; some vacancies accept applicants without dispatch experience.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing speed

Verbal communication

Procedure following

Education

High school diploma or recognized equivalent

Job description

National Public Safety Careers is seeking qualified candidates for 911 Call Taker opportunities in Fredericksburg, OH. The role involves answering emergency and nonemergency calls, verifying locations and callbacks, and entering details into dispatch software to support responders.

The position emphasizes strong listening, accurate typing, clear spoken communication, and the ability to follow structured procedures.