911 Call Taker – Immediate Impact in Emergency Communications

Public Safety Dispatch Network; Minden (WV); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Continuing training

Retirement contributions

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Minden, WV. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams.

Candidates should have strong listening, typing, and verbal communication skills, and be able to follow structured procedures. Relevant customer service or public safety experience is helpful but not mandatory. Training and certifications are provided where required.

Qualifications

• Requires a high school diploma or recognized equivalent.
• Strong listening, typing, and communication skills are essential.
• Experience in customer service or public safety is helpful but not always required.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Minden, WV. Responsibilities include handling emergency and nonemergency lines, confirming locations, and documenting information for dispatch teams.

Candidates should have strong listening, typing, and verbal communication skills, and be able to follow structured procedures. Relevant customer service or public safety experience is helpful but not mandatory. Training and certifications are provided where required.