911 Call Taker - Flexible Shifts, Public Safety Impact

Regional 911 Intake Solutions; Suffolk (VA); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Suffolk, VA seeks qualified candidates to serve as 911 Call Takers. The role involves handling incoming emergency and nonemergency lines, verifying incident locations, and collecting caller information.

Training covers use of call-processing and dispatch software and adherence to approved procedures. Candidate requirements include a high school diploma or equivalent, strong listening and typing abilities, and clear verbal communication.

Qualifications

• Requires high school diploma or equivalent.
• Strong listening and typing skills are essential.
• Ability to follow structured procedures and communicate clearly.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access resources when needed.
• Provide authorized pre-arrival instructions only within training.

Skills

Active listening

Typing accuracy

Verbal communication

Procedural following

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Regional 911 Intake Solutions in Suffolk, VA seeks qualified candidates to serve as 911 Call Takers. The role involves handling incoming emergency and nonemergency lines, verifying incident locations, and collecting caller information.

Training covers use of call-processing and dispatch software and adherence to approved procedures. Candidate requirements include a high school diploma or equivalent, strong listening and typing abilities, and clear verbal communication.