911 Call Taker — 24/7 Emergency Communications Operator

Regional 911 Intake Solutions; Village of Norwood (NY); Sur place; USD 42 000 - 65 000; Plein temps

Avantages offerts par ce poste

Health insurance

Retirement contributions

Paid leave

Résumé du poste

Regional 911 Intake Solutions in Norwood, NY seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch teams. Training and certification govern pre-arrival instructions and procedures.

Role may involve shifts and exposure to distressed callers; strong listening, typing accuracy, and clear verbal communication are essential. Some vacancies require prior dispatch experience or related customer service backgrounds.

Qualifications

• Strong listening comprehension and clear verbal communication.
• Accurate typing with the ability to follow structured procedures.
• Experience in customer service or public safety is helpful; some vacancies accept without dispatch experience.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Connaissances

Listening comprehension

Typing accuracy

Verbal communication

Formation

High school diploma or equivalent

Description du poste

Regional 911 Intake Solutions in Norwood, NY seeks 911 Call Takers to handle emergency and nonemergency calls, verify locations and contact details, and document information for dispatch teams. Training and certification govern pre-arrival instructions and procedures.

Role may involve shifts and exposure to distressed callers; strong listening, typing accuracy, and clear verbal communication are essential. Some vacancies require prior dispatch experience or related customer service backgrounds.