911 Emergency Call Taker — Public Safety Communications Specialist

Public Safety Dispatch Network; Nickerson (KS); On-site; USD 31,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance program

Continuing training

Job summary

Public Safety Dispatch Network is hiring 911 Call Takers to handle emergency and nonemergency calls from a secure facility in Kansas. You will verify caller information, capture incident details, and coordinate with dispatch teams to ensure timely response.

The role emphasizes listening, accurate typing, and following established protocols. Training, shift work, and adherence to privacy rules are required for success in this public safety position.

Qualifications

• Customer service experience or related public safety exposure preferred.
• Strong listening comprehension and clear verbal communication required.
• Accurate typing and ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Customer service

Active listening

Typing

Verbal communication

Education

High school diploma or equivalent

Tools

Dispatch software

Job description

Public Safety Dispatch Network is hiring 911 Call Takers to handle emergency and nonemergency calls from a secure facility in Kansas. You will verify caller information, capture incident details, and coordinate with dispatch teams to ensure timely response.

The role emphasizes listening, accurate typing, and following established protocols. Training, shift work, and adherence to privacy rules are required for success in this public safety position.