911 Call Taker — Critical Public Safety Communicator

Public Safety Dispatch Network; Woodston (KS); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

health insurance

retirement contributions

paid leave

employee-assistance programs

continuing training

Job summary

Public Safety Dispatch Network in Woodston, KS is seeking 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, gather caller information, and document incidents using dispatch software.

Training will cover procedures, language access, and pre-arrival instructions. Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures.

Qualifications

• Requires a high school diploma or equivalent.
• Strong listening and typing skills are essential for accurate data entry.
• Clear verbal communication and the ability to follow structured procedures are needed for success.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Listening comprehension

Accurate typing

Verbal communication

Follow procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in Woodston, KS is seeking 911 Call Takers to handle emergency and nonemergency lines. You will confirm locations, gather caller information, and document incidents using dispatch software.

Training will cover procedures, language access, and pre-arrival instructions. Applicants should have a high school diploma or equivalent, strong listening and typing skills, clear communication, and the ability to follow structured procedures.