911 Call Taker - 24/7 Public Safety Dispatcher (Lexington)

National Public Safety Careers; Lexington (VA); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Lexington, VA. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Training leads to required certifications, with responsibilities including guiding callers and providing pre-arrival instructions. Strong listening, accurate typing, and clear communication are essential.

Qualifications

• High school diploma or recognized equivalent required.
• Strong listening comprehension and accurate typing skills.
• Ability to follow structured procedures and guidelines.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions within training and certification.

Skills

Listening

Typing

Verbal communication

Customer service

Education

High School Diploma

Tools

Call-processing software

Job description

National Public Safety Careers seeks qualified 911 Call Takers for opportunities in Lexington, VA. The role involves handling emergency and nonemergency calls, confirming locations, and entering data into dispatch systems.

Training leads to required certifications, with responsibilities including guiding callers and providing pre-arrival instructions. Strong listening, accurate typing, and clear communication are essential.