911 Emergency Call Taker — Life-Saving Support

National Public Safety Careers; Oakwood (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

National Public Safety Careers in Oakwood, TX seeks 911 Call Takers to be the first point of contact during emergencies. They ask focused questions, confirm where help is needed, and document information for the personnel coordinating the response.

Some vacancies require shifts including nights and weekends, with potential overtime. Requirements typically include a high school diploma or equivalent; prior customer service or public safety experience helps, though dispatch experience may not be

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.

Skills

Listening comprehension

Typing speed

Verbal communication

Following procedures

Education

High school diploma or equivalent

Job description

National Public Safety Careers in Oakwood, TX seeks 911 Call Takers to be the first point of contact during emergencies. They ask focused questions, confirm where help is needed, and document information for the personnel coordinating the response.

Some vacancies require shifts including nights and weekends, with potential overtime. Requirements typically include a high school diploma or equivalent; prior customer service or public safety experience helps, though dispatch experience may not be