Emergency 911 Call Taker - Start a Critical Impact Career

National Public Safety Careers; Woodville (TX); Sur place; USD 38 000 - 64 000; Plein temps

Résumé du poste

National Public Safety Careers is seeking dedicated 911 Call Takers for Woodville, TX. You will be the first contact for emergencies, asking focused questions, confirming locations, and entering details into dispatch software.

Successful candidates will have strong listening skills, accurate typing, and clear communication, and must complete required assessments and training. The role may involve variable shifts and overtime depending on staffing needs.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Customer service or call center experience helpful but not always required.
• Assessments and minimum scores are determined by the hiring agency.

Responsabilités

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Connaissances

Active listening

Accurate typing

Clear communication

Procedural follow-through

Formation

High school diploma or equivalent

Outils

Dispatch software

Description du poste

National Public Safety Careers is seeking dedicated 911 Call Takers for Woodville, TX. You will be the first contact for emergencies, asking focused questions, confirming locations, and entering details into dispatch software.

Successful candidates will have strong listening skills, accurate typing, and clear communication, and must complete required assessments and training. The role may involve variable shifts and overtime depending on staffing needs.