911 Call Taker - Start Career in Emergency Communications

Regional 911 Intake Solutions; Kelso (TN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee assistance programs

Continuing training

Job summary

Regional 911 Intake Solutions in Kelso, TN seeks dedicated 911 Call Takers to join its emergency communications team. You will handle incoming emergency calls, verify locations, and document critical details to support rapid response by dispatchers.

Ideal candidates have a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided as part of the role.

Qualifications

• High school diploma or recognized equivalent.
• Strong listening comprehension.
• Accurate typing and keyboard skills.
• Clear verbal communication.
• Ability to follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm the incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing accuracy

Verbal communication

Procedural follow-through

Education

High school diploma or equivalent

Job description

Regional 911 Intake Solutions in Kelso, TN seeks dedicated 911 Call Takers to join its emergency communications team. You will handle incoming emergency calls, verify locations, and document critical details to support rapid response by dispatchers.

Ideal candidates have a high school diploma or equivalent, strong listening skills, accurate typing, clear verbal communication, and the ability to follow structured procedures. Training and certifications are provided as part of the role.