911 Emergency Call Taker — Join Our Critical Team

Public Safety Dispatch Network; Stanton (AL); In loco; USD 32.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health insurance

Retirement contributions

Paid leave

Continuing training

Descrizione del lavoro

Public Safety Dispatch Network seeks a 911 Call Taker in Stanton, Alabama to handle emergency calls, confirm locations, and document details for dispatch. The role emphasizes accurate typing, clear verbal communication, and following structured procedures. Training ensures proper pre-arrival instructions and privacy protection.

Employment involves shifts, weekends, and overtime as needed. Applicants with customer service or public safety experience are preferred; a high school diploma or

Competenze

• High school diploma or equivalent
• Strong listening and typing skills
• Clear verbal communication and ability to follow procedures
• Experience in customer service or public safety is a plus

Mansioni

• Answer incoming emergency calls and assigned lines
• Confirm incident location and caller information
• Use approved questions to assess urgency and details
• Enter information into call-processing software accurately
• Forward incident information to dispatch promptly
• Provide pre-arrival instructions within training limits
• Access language-support resources when needed
• Protect caller privacy and data integrity

Conoscenze

Active listening

Typing speed

Verbal communication

Procedural compliance

Formazione

High school diploma

Descrizione del lavoro

Public Safety Dispatch Network seeks a 911 Call Taker in Stanton, Alabama to handle emergency calls, confirm locations, and document details for dispatch. The role emphasizes accurate typing, clear verbal communication, and following structured procedures. Training ensures proper pre-arrival instructions and privacy protection.

Employment involves shifts, weekends, and overtime as needed. Applicants with customer service or public safety experience are preferred; a high school diploma or