911 Emergency Call Taker – Frontline 24/7 Support

Public Safety Dispatch Network; Saint Stephens (AL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Job summary

Public Safety Dispatch Network is seeking 911 Call Takers in Saint Stephens, AL. This role involves handling emergency and nonemergency lines, confirming locations, and collecting accurate caller information.

You will enter details into dispatch software and relay incidents promptly to the right teams. Ideal candidates have a high school diploma or equivalent, strong listening skills, precise typing, and clear verbal communication.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• Strong listening comprehension, accurate typing, and clear verbal communication are essential. Follow structured procedures.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

Listening comprehension

Typing

Verbal communication

Following procedures

Education

High school diploma or equivalent

Tools

Call-processing software

Job description

Public Safety Dispatch Network is seeking 911 Call Takers in Saint Stephens, AL. This role involves handling emergency and nonemergency lines, confirming locations, and collecting accurate caller information.

You will enter details into dispatch software and relay incidents promptly to the right teams. Ideal candidates have a high school diploma or equivalent, strong listening skills, precise typing, and clear verbal communication.