Emergency Communications Specialist (911 Call Taker)

Public Safety Dispatch Network; Stanton (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network is hiring 911 Call Takers in Stanton, CA. The role involves taking emergency and non-emergency calls, confirming locations, and entering details into dispatch software. You will work within a structured process, coordinating with dispatch teams and following established protocols.

Willingness to handle rotating shifts, nights, weekends, and overtime is common. A high school diploma and strong communication skills are required, with on-the-job training and potential

Qualifications

• High school diploma or equivalent required; prior dispatch experience helpful but not always necessary.
• Strong listening, typing, and clear verbal communication skills are essential.
• Ability to follow structured procedures and provide accurate information under pressure.

Responsibilities

• Answer incoming emergency and non-emergency lines.
• Confirm incident location and caller details.
• Use approved questions to identify urgency and nature of the situation.
• Enter information into call-processing or dispatch software accurately.
• Forward information promptly to the appropriate dispatch function.
• Assist distressed callers with calm, clear guidance within training limits.
• Access language-support and accessibility resources when needed.
• Provide pre-arrival instructions only after training and certification.

Skills

Active listening

Typing

Verbal communication

Procedural adherence

Customer service

Education

High school diploma

Tools

Dispatch software

Job description

Public Safety Dispatch Network is hiring 911 Call Takers in Stanton, CA. The role involves taking emergency and non-emergency calls, confirming locations, and entering details into dispatch software. You will work within a structured process, coordinating with dispatch teams and following established protocols.

Willingness to handle rotating shifts, nights, weekends, and overtime is common. A high school diploma and strong communication skills are required, with on-the-job training and potential