911 Emergency Call Taker — Frontline Communicator

Public Safety Dispatch Network; Loch Sheldrake (NY); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in Loch Sheldrake, NY is seeking 911 Call Takers to serve as first points of contact for emergency communications. The role emphasizes asking focused questions, confirming locations, and documenting information for dispatch teams.

Training and certification govern the provision of pre-arrival instructions. Successful candidates typically hold a high school diploma, possess strong listening and typing skills, and can work in a fast-paced environment with rotating

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Candidates should have strong listening skills and clear verbal communication.
• Typing accuracy and speed are important for documenting information accurately.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

listening comprehension

accurate typing

clear verbal communication

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network in Loch Sheldrake, NY is seeking 911 Call Takers to serve as first points of contact for emergency communications. The role emphasizes asking focused questions, confirming locations, and documenting information for dispatch teams.

Training and certification govern the provision of pre-arrival instructions. Successful candidates typically hold a high school diploma, possess strong listening and typing skills, and can work in a fast-paced environment with rotating