Emergency 911 Call Taker: Frontline Critical Support

Public Safety Dispatch Network; Town of Tupper Lake (NY); On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network in the Town of Tupper Lake, NY, seeks 911 Call Takers to receive emergency calls, verify locations, and document information for dispatch teams. Training and certification enable authorized pre-arrival instructions and rapid symptom recognition.

Strong listening and typing skills are essential to follow structured procedures. Minimum requirements include a high school diploma or equivalent, with prior customer service or public safety experience advantageous.

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may help, though some vacancies accept applicants without dispatch experience.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines
• Confirm incident location and caller’s callback information
• Use approved questions to identify the nature and urgency of the situation
• Enter accurate details into call-processing or dispatch software
• Forward incident information promptly to the appropriate dispatch function
• Help distressed callers focus on essential questions and instructions
• Use approved language-access and accessibility resources when needed
• Provide authorized pre-arrival instructions only within training and certification

Skills

High school diploma

Accurate typing

Active listening

Verbal communication

Education

High school diploma or GED

Tools

Call-processing software

Dispatch software

Job description

Public Safety Dispatch Network in the Town of Tupper Lake, NY, seeks 911 Call Takers to receive emergency calls, verify locations, and document information for dispatch teams. Training and certification enable authorized pre-arrival instructions and rapid symptom recognition.

Strong listening and typing skills are essential to follow structured procedures. Minimum requirements include a high school diploma or equivalent, with prior customer service or public safety experience advantageous.