911 Call Taker — Critical Public Safety Communicator

Public Safety Dispatch Network; Shenorock (NY); Presencial; USD 42 000 - 64 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continued training

Resumo da oferta

Public Safety Dispatch Network in Shenorock, NY, seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify incident location, and document caller information for responders.

Responsibilities include handling incoming calls, using approved questions, entering data into call-processing software, and coordinating with dispatch functions. Strong listening and typing skills are essential, with training and certification provided.

Qualificações

• High school diploma or recognized equivalent.
• Strong listening comprehension and accurate typing are essential.
• Clear verbal communication is required.
• Ability to follow structured procedures and use approved questions.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Conhecimentos

Active listening

Accurate typing

Clear communication

Following procedures

Formação académica

High school diploma

Ferramentas

Call-processing software

Dispatch software

Descrição da oferta de emprego

Public Safety Dispatch Network in Shenorock, NY, seeks 911 Call Takers to be the first point of contact for emergencies. You will ask focused questions, verify incident location, and document caller information for responders.

Responsibilities include handling incoming calls, using approved questions, entering data into call-processing software, and coordinating with dispatch functions. Strong listening and typing skills are essential, with training and certification provided.