911 Call Taker & Communications Specialist

Public Safety Dispatch Network; Lacona (NY); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Ongoing training

Job summary

Public Safety Dispatch Network in Lacona, NY is seeking 911 Call Takers to support emergency communications. You will answer incoming calls, verify locations, gather information, and document details in dispatch software.

The role requires a high school diploma or equivalent; strong listening, typing, and clear communication are essential. Training and certifications are provided as part of the employment process.

Qualifications

• High school diploma or equivalent required.
• Customer service experience helpful but not required.
• Strong listening, fast/accurate typing, and clear verbal communication essential.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller’s callback information.
• Use approved questions to identify nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.

Education

High school diploma or GED

Tools

Dispatch software

Job description

Public Safety Dispatch Network in Lacona, NY is seeking 911 Call Takers to support emergency communications. You will answer incoming calls, verify locations, gather information, and document details in dispatch software.

The role requires a high school diploma or equivalent; strong listening, typing, and clear communication are essential. Training and certifications are provided as part of the employment process.