911 Call Taker – Frontline Emergency Communications

Public Safety Dispatch Network; North Pitcher (NY); Presencial; USD 38 000 - 65 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Resumo da oferta

Public Safety Dispatch Network seeks 911 Call Takers in North Pitcher, NY to handle emergency and nonemergency calls, confirm locations, and document crucial details. You will use validated questions to assess urgency and enter data into dispatch systems, then forward information to the appropriate unit.

Training and certifications govern pre-arrival instructions and language-access usage. Successful candidates typically have strong listening skills, precise typing, and clear verbal

Qualificações

• Requires strong listening comprehension and accurate typing.
• Clear verbal communication and ability to follow structured procedures.
• Previous dispatch experience helpful but not always required.

Responsabilidades

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Conhecimentos

Listening

Typing

Verbal communication

Formação académica

High school diploma

Ferramentas

Call-processing software

Descrição da oferta de emprego

Public Safety Dispatch Network seeks 911 Call Takers in North Pitcher, NY to handle emergency and nonemergency calls, confirm locations, and document crucial details. You will use validated questions to assess urgency and enter data into dispatch systems, then forward information to the appropriate unit.

Training and certifications govern pre-arrival instructions and language-access usage. Successful candidates typically have strong listening skills, precise typing, and clear verbal