Emergency 911 Call Taker — Start Your Impact

Public Safety Dispatch Network; Fairbanks (LA); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement contributions

Paid leave

Employee-assistance programs

Continuing training

Job summary

Public Safety Dispatch Network seeks qualified 911 Call Takers in Fairbanks, LA to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams.

Successful applicants will be evaluated on listening, typing, verbal communication, and ability to follow structured procedures, with training and certifications required for pre-arrival instructions and incident handling.

Qualifications

• High school diploma or recognized equivalent.
• Previous customer service, telephone support, or public safety experience may be helpful.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller's callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Listening comprehension

Accurate typing

Clear verbal communication

Ability to follow structured processes

Education

High school diploma or equivalent

Job description

Public Safety Dispatch Network seeks qualified 911 Call Takers in Fairbanks, LA to handle emergency and nonemergency lines, verify locations, and document details for dispatch teams.

Successful applicants will be evaluated on listening, typing, verbal communication, and ability to follow structured procedures, with training and certifications required for pre-arrival instructions and incident handling.