911 Emergency Call Taker — Fast-Paced Public Safety Role

National Public Safety Careers; Fayetteville (NC); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Health insurance

Paid leave

Employee-assistance programs

Continuing training

Job summary

National Public Safety Careers is seeking candidates for 911 call taker roles in Fayetteville, NC. The position requires handling emergency and non-emergency lines, gathering vital details, and entering data into dispatch software.

You will work within a public safety environment, following structured procedures and training to provide accurate information and pre-arrival instructions. Successful applicants typically have a high school diploma or equivalent, strong listening and typing skills,

Qualifications

• Employers commonly require a high school diploma or recognized equivalent.
• Strong listening comprehension, accurate typing, clear verbal communication, and the ability to follow structured procedures.
• Assessments and minimum scores are determined by the hiring agency.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm the incident location and caller’s callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Help distressed callers focus on essential questions and instructions.
• Use approved language-access and accessibility resources when needed.
• Provide authorized pre-arrival instructions only within training and certification.

Skills

Active listening

Typing speed

Verbal communication

Customer service

Calm under pressure

Education

High school diploma or GED

Tools

Dispatch software

Job description

National Public Safety Careers is seeking candidates for 911 call taker roles in Fayetteville, NC. The position requires handling emergency and non-emergency lines, gathering vital details, and entering data into dispatch software.

You will work within a public safety environment, following structured procedures and training to provide accurate information and pre-arrival instructions. Successful applicants typically have a high school diploma or equivalent, strong listening and typing skills,