Emergency 911 Call Taker — 24/7 Rotating Shifts

Regional 911 Intake Solutions; Elyria (OH); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

EAP

Job summary

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Avon Lake, OH. You will answer emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch software.

Ideal candidates have a high school diploma, strong listening and typing skills, and clear verbal communication under pressure. Training and certifications are required to provide pre-arrival instructions.

Qualifications

• High school diploma or equivalent required.
• Strong listening and typing skills; ability to follow structured procedures.
• Clear verbal communication and accuracy under pressure.

Responsibilities

• Answer incoming emergency calls and assigned nonemergency lines.
• Confirm incident location and caller callback information.
• Use approved questions to identify the nature and urgency of the situation.
• Enter accurate details into call-processing or dispatch software.
• Forward incident information promptly to the appropriate dispatch function.
• Provide pre-arrival instructions only within training and certification.

Skills

Typing speed

Active listening

Verbal communication

Procedural compliance

Education

High school diploma

Tools

Dispatch/call-processing software

Job description

Regional 911 Intake Solutions is seeking qualified 911 Call Takers in Avon Lake, OH. You will answer emergency and nonemergency lines, verify locations and callbacks, and document details in dispatch software.

Ideal candidates have a high school diploma, strong listening and typing skills, and clear verbal communication under pressure. Training and certifications are required to provide pre-arrival instructions.